Customer Testimonials

Thomas was exceptional to work with while my husband and I bought our Palisade. We first met him on Halloween, when he was dressed as a pumpkin, which made for a pretty memorable introduction and possibly the most festive car-shopping experience we’ve ever had. 🎃 He was friendly, knowledgeable, and easygoing throughout the process. We never felt pressured, and he made everything comfortable and straightforward. We’d happily work with Thomas again… pumpkin costume or not!

The best car buying experience ever! Friendly, helpful, informative, and the best part…no pressure! Jiovanni was a great sales person and helped me feel confident making the switch to an EV! I highly recommend Hunter Hyundai!

Leaving this review for a friend who purchased a car today from this dealership: I had a wonderful experience working with Grayson to purchase my car. From the beginning, he was friendly, respectful, and genuinely easy to talk to. As a woman walking into a dealership on my own, I especially appreciated being treated with respect and never feeling pressured or talked down to. What stood out most was how comfortable and natural the entire experience felt. Our conversations never felt like a rehearsed sales pitch or like he was trying to talk me into something. He listened, answered my ... Read More

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Google - Oct 25, 2026

Leaving this review for a friend who purchased a car today from this dealership: I had a wonderful experience working with Grayson to purchase my car. From the beginning, he was friendly, respectful, and genuinely easy to talk to. As a woman walking into a dealership on my own, I especially appreciated being treated with respect and never feeling pressured or talked down to. What stood out most was how comfortable and natural the entire experience felt. Our conversations never felt like a rehearsed sales pitch or like he was trying to talk me into something. He listened, answered my questions, and gave me the space to make my own decisions. When additional products or services came up, a simple "no, thank you" was all it took. No pushing, no awkwardness, and no repeated attempts to change my mind. Car buying can be intimidating, especially when you're navigating the process on your own, but Graysen made it feel easy and approachable. I never felt like I had to be on guard or second-guess his intentions. I really appreciated his professionalism and laid-back approach, and I'd absolutely recommend working with him to anyone looking for a comfortable, low-pressure car-buying experience.

Grayson and staff were most accommodating and I highly recommend!

My husband and I had two trade in vehicles and Grayson worked with us to get us the best deal possible on a Santa Fe hybrid. We had a much better experience at Hunter Hyundai than at a a different Hyundai dealership we visited before going to Hunter.

I had an awesome experience purchasing my Honda Insight from Hunter Hyundai! The entire car buying process was incredibly easy, smooth, and stress free from start to finish. Taylor Strange was absolutely fantastic to work with. He was friendly, professional, knowledgeable, patient, and never made me feel pressured. Taylor took the time to answer my questions, explain everything clearly, and make sure I was comfortable throughout the purchase. Buying my Honda Insight was honestly one of the easiest dealership experiences I’ve ever had. If you’re looking for a great used car dealership in Hendersonville, Fletcher, Asheville, or Western ... Read More

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Google - Oct 6, 2026

I had an awesome experience purchasing my Honda Insight from Hunter Hyundai! The entire car buying process was incredibly easy, smooth, and stress free from start to finish. Taylor Strange was absolutely fantastic to work with. He was friendly, professional, knowledgeable, patient, and never made me feel pressured. Taylor took the time to answer my questions, explain everything clearly, and make sure I was comfortable throughout the purchase. Buying my Honda Insight was honestly one of the easiest dealership experiences I’ve ever had. If you’re looking for a great used car dealership in Hendersonville, Fletcher, Asheville, or Western North Carolina, I definitely recommend Hunter Hyundai. Ask for Taylor Strange. Great customer service, an easy financing process, friendly staff, and an overall excellent car buying experience. I couldn’t be happier with my Honda Insight!

My husband and I had the pleasure of working with Andy Redmond at Hunter Hyundai when purchasing our Subaru Ascent. Andy was absolutely wonderful to work with and was exactly what you hope for in a salesman when you go to purchase a car. He was knowledgable, professional and made finding the right car for our family a fantastic experience. We never felt rushed or pressured at any point and Andy helped walk us through the process with ease. Thank you so much for everything!

WOW! Fantastic customer service! I had to take my car in to get a critical part replaced (not covered by warranty sadly). As someone who was burned pretty badly from Hyundai of Asheville, it made me really weary of dealerships in general. The service manager Will and his team totally blew past my expectations. I was offered a loaner car, received updates every day and the mechanic even sent me a video of my car showing me the part that was going to be replaced which was really cool. I didn't get any of that at the other Hyundai ... Read More

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Google - Sep 26, 2026

WOW! Fantastic customer service! I had to take my car in to get a critical part replaced (not covered by warranty sadly). As someone who was burned pretty badly from Hyundai of Asheville, it made me really weary of dealerships in general. The service manager Will and his team totally blew past my expectations. I was offered a loaner car, received updates every day and the mechanic even sent me a video of my car showing me the part that was going to be replaced which was really cool. I didn't get any of that at the other Hyundai dealership who seem to enjoy putting their customers through a humiliation ritual. I may have been an outlier but I dropped my car off on a Saturday and was ready for me to pick it up the following Friday. The service team was extremely efficient and polite. Everyone there seems to genuinely like each other. This is not a paid review at all! I'm just a very happy customer. Thank you Will, Faith and everyone else!

We recently purchased a Hyundai Elantra SE Blue Hybrid, and I can honestly say this was the best dealership experience we’ve ever had. We were taken care of by Nathan, who went above and beyond for us from start to finish. After years of dealing with dealerships and salespeople, Nathan stands out as the absolute best by far. He was incredibly understanding, provided amazing hospitality, and ensured the entire process went smoothly and quickly. Everything was absolutely perfect, and we wouldn’t change a single thing. If you are looking for a seamless, stress-free car buying experience, go see ... Read More

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Google - Sep 21, 2026

We recently purchased a Hyundai Elantra SE Blue Hybrid, and I can honestly say this was the best dealership experience we’ve ever had. We were taken care of by Nathan, who went above and beyond for us from start to finish. After years of dealing with dealerships and salespeople, Nathan stands out as the absolute best by far. He was incredibly understanding, provided amazing hospitality, and ensured the entire process went smoothly and quickly. Everything was absolutely perfect, and we wouldn’t change a single thing. If you are looking for a seamless, stress-free car buying experience, go see Nathan!

Friendly and professional service department.

Your engine will fail at 100k. Hopefully it explodes at under 100k or sell immediately. I've found out three times that's how long a Hyundai engine will last. A Kona at 98k, Veloster at 106k, aunts Sonata 105k. Sister drives an Ioniq. They want 18k to replace my motor with full records and barely over 100k. Guess what brand our family won't be buying...??? Hyundai of USA

I drove up from SC to buy a used van. I was hesitant to travel that far, but I am glad that I did. Jerry Bump and Hunter Hyundai made it worth the drive. Everyone that I met was helpful and easy to work with. Jerry has checked on me several times after the purchase to make sure that the van was in good shape. I highly recommend them, and would go back again.

Andy Redmond was fabulous to work with! We never shop at dealerships but Hunter made it a pleasant and painless experience! Dan is very excited about his new Santa Cruz!

Outstanding experience purchasing a new car from Grayson over the weekend. As someone who purchases many vehicles this was a seamless, efficient, and stress-free experience. No pressure, no hassle just an enjoyable purchase from start to finish. Professionalism was on full display. I will be back for my next vehicle !!

Gabe was great! We felt like true VIP's. We would definitely recommend a car purchase from Hunter Hyundai.

Gabe was incredible, helpful , attentive and explained everything

Lana helped me out with my Warrenty. I desperately needed a loaner car while my car was being worked on and she is able to get one for me. She communicated really well. She is a rockstar and deserves a big Big raise.

He did a great job getting the vehicle she needed. Taylor Strange is wonderful! Very painless, never pushy!!! Highly recommend Taylor

Spoke with Taylor Strange this afternoon about purchasing a new Tucson and he was very insightful on pricing and availability.

Spoke to Taylor Strange what great time! I want a new car now. I will be back to buy a car from him ASAP!

I was exceptionally pleased with this Dealership and my salesperson: Gala! Thank you Hunter!!!

BUYER BEWARE!!! I bought a beautiful new Santa Fe here but not after being royally screwed on warranties. I was sold extended warranties for an extra 100k miles but when the fine print came out it was super limited. They also sold me a warranty for coverage of the car that they told me would replace my tires. I didn’t believe it, I asked multiple times, really?! Yes. I brought it in for tires, guess what, not covered. ONLY covered if destructed by nails, road hazards etc. Pretty much I was bamboozled & I feel completely stupid. I don’... Read More

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Google - Sep 2, 2026

BUYER BEWARE!!! I bought a beautiful new Santa Fe here but not after being royally screwed on warranties. I was sold extended warranties for an extra 100k miles but when the fine print came out it was super limited. They also sold me a warranty for coverage of the car that they told me would replace my tires. I didn’t believe it, I asked multiple times, really?! Yes. I brought it in for tires, guess what, not covered. ONLY covered if destructed by nails, road hazards etc. Pretty much I was bamboozled & I feel completely stupid. I don’t understand all the technicalities & they were FAR from transparent or even great at explaining. I was part of their commission. If I can help it, I will never buy from them again. Why 2 stars? Because their service team, who had to explain the fine print & take the brunt of my anger is fantastic.

I had been going here for 3 years but recently had truly disturbing experience. After being charged for a multipoint inspection (which I recognize is not expensive but when I am charged for something I expected to be done). Upon checkout, I did not receive the multipoint inspection results despite having specifically mentioned a concern with my exhaust. When I later reached out to receive the inspection report, I received a fabricated report which mentioned no issues despite my certainty of issues (which have now been confirmed by another service center). I am sure that no such inspection was conducted because ... Read More

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Google - Aug 28, 2026

I had been going here for 3 years but recently had truly disturbing experience. After being charged for a multipoint inspection (which I recognize is not expensive but when I am charged for something I expected to be done). Upon checkout, I did not receive the multipoint inspection results despite having specifically mentioned a concern with my exhaust. When I later reached out to receive the inspection report, I received a fabricated report which mentioned no issues despite my certainty of issues (which have now been confirmed by another service center). I am sure that no such inspection was conducted because my vehicle has a manual transmission and they checked NA for clutch meaning they didn't even know what car they were fabricating this report for. This is not about the cost of the inspection— rather, this report would have given me false confidence in the safety of my vehicle. In fact, they mentioned that all my tires were not yet in need of repair and just yesterday I hydroplaned a little in the rain due to tire baldness. Overall very unethical and disappointing. This could have been a non-issue if they had just been honest. To give someone false confidence about the safety of their vehicle is immoral. I will not be returning and I would say that everyone who does visit this service center, get second opinions on the conditions of their vehicle before trusting the inspection report.

Will Parsey was outstanding! Speedy, informative and so helpful. Great asset to your company! Yeah

Great staff. Our salesman Taylor was knowledgeable, accommodating and made the long car leasing experience more enjoyable. We are returning customers at Hunter.

I truly could not have asked for a better car-buying experience at Hunter Hyundai. Taylor went above and beyond to accommodate my very specific wants and made sure I ended up with exactly the vehicle I wanted. He was incredibly kind, patient, communicative, and genuinely focused on making the entire experience as easy and enjoyable as possible. Alex in finance was equally wonderful. He was quick, thorough, and explained everything clearly without ever being pushy or making me feel pressured. The entire process was smooth and refreshingly stress-free. My vehicle was absolutely pristine when it was delivered, and every detail ... Read More

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Google - Aug 23, 2026

I truly could not have asked for a better car-buying experience at Hunter Hyundai. Taylor went above and beyond to accommodate my very specific wants and made sure I ended up with exactly the vehicle I wanted. He was incredibly kind, patient, communicative, and genuinely focused on making the entire experience as easy and enjoyable as possible. Alex in finance was equally wonderful. He was quick, thorough, and explained everything clearly without ever being pushy or making me feel pressured. The entire process was smooth and refreshingly stress-free. My vehicle was absolutely pristine when it was delivered, and every detail had been taken care of. After a difficult experience at Hyundai of Asheville (DO NOT GO THERE!), Taylor, Alex, Gabe, and the team at Hunter Hyundai completely restored my excitement about buying a new car. This was honestly the best car-buying experience I could have imagined, and I cannot recommend them highly enough.

I had the best experience at Hunter Hyundai. I worked with a lovely salesman named Thomas. He was patient and not pushy. And I ended up with the car of my dreams! A brand new Tucson Hybrid! I love it!

Nathan was phenomenal with the details we were looking for. Would 💯 refer him to others looking for a Hyundai

I got a letter from this dealership saying that a customer wanted my specific car and they would offer me well over market vaule. i went in to see what they would offer it took nothing but 10 mins for them to tell me i would be in negative Equity as well as trying to make me trade in my vehicle to get a new car. I was in shock i wasnt looking for a new car i was looking for an offer like they said in the paper in the mail.

Andy was a huge help and really influenced our decision to buy from Hyundai! He was very informed and charismatic, and was able to explain all the features and aspects of my car! Wonderful facility, wonderful salespeople, highly recommend

Faith in service is exceptional in every way. Great dealership! Very well run.

I’m not really a fan of getting sketchy mail like this. I’ve never owned a car from them and I’ve never owned this brand.

Where to begin. I scheduled a recall appointment with them back in April. They knew what my appointment was for and I sat in their waiting room for them to do the work. After a bit more than an hour, I was informed they didn't have the parts to complete the work. They would contact me at some future time when they had the parts and I could bring my car back to them to take care of the gas tank recall issue. I rescheduled this appointment last week. Again stated it was for a recall issue that appeared ... Read More

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Google - Aug 6, 2026

Where to begin. I scheduled a recall appointment with them back in April. They knew what my appointment was for and I sat in their waiting room for them to do the work. After a bit more than an hour, I was informed they didn't have the parts to complete the work. They would contact me at some future time when they had the parts and I could bring my car back to them to take care of the gas tank recall issue. I rescheduled this appointment last week. Again stated it was for a recall issue that appeared on my account with them. They knew I had a gas tank recall. I left my car at the dealership the night before my 830am appointment so it was there waiting for them. It is now 8 hours past the appointment and despite 2 phone calls and a text requesting information, I have yet to hear from them. The dis-service department needs to get their act together as does this entire dealership. There is no follow up, no sense of customer service, and we will certainly never purchase anything from this location in the future.

**This review is for the Service Dept** My check engine light comes on at least once a year in my Kona. I’ve been blessed with some friends and family who are capable of changing spark plugs and coil packs which have been determined to be the issue. When it came on the other day less than a year after i had everything replaced I took it here at the urging of the same friends/family because they wanted me to get to the root of the underlying issue. I explained everything above when I made the appt and again ... Read More

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Google - Jul 31, 2026

**This review is for the Service Dept** My check engine light comes on at least once a year in my Kona. I’ve been blessed with some friends and family who are capable of changing spark plugs and coil packs which have been determined to be the issue. When it came on the other day less than a year after i had everything replaced I took it here at the urging of the same friends/family because they wanted me to get to the root of the underlying issue. I explained everything above when I made the appt and again when I dropped the car off. After almost two hours of waiting I finally get a call saying the coil packs need replacing. $2k. I was able to do it on my own with help for 1/8th that. When I reiterated the above and asked if that’s the underlying issue, the answer was “are they OEM?” I don’t know, you have the car, dude. Still no answer to the question I brought it there for. $200 just to tell me this. Hunter Hyundai, you’re drunk. Go home. I already knew this was my first and last Hyundai but at least they’re consistent about reminding me of this. I thought Hyundai of Asheville was the worse of two evils but I’ve changed my mind. Sidenote: they couldn’t come get me with their “shuttle service” so now I’m also paying out of pocket for an uber. They did not communicate that the porter service might not be offered both ways depending on timeframe. Extra Sidenote: after finally returning home after waiting 40 minutes for an uber and then another 20 at the dealership because their points of purchase were frozen, then another 40 back to Asheville in traffic, I found out that I had an email from my “advisor” timestamped 45 minutes before “Jeff” had attempted to call me, asking me to accept or decline services. Yet when I dropped the car off I had to reconfirm my phone number because I was going to “receive a call or message” about updates for my car. Negative zero out of ten stars for this place (and for Hyundai, the most incompetent group of people I’ve ever tried to get help from). Edit: added a photo of how I found the cover to my engine when I popped the hood this morning (since I didn’t pay the highway robbery $2000 to have the work done at the dealership, I have been refraining from driving it as I wait on a friend to come change my plugs and coil packs)

I had a wonderful experience buying a pre-owned Ioniq 5. Andy Redmond in sales helped me every step of the way, from the minute I walked in to the time I drove off. As a first-time EV owner, I really appreciated how thoroughly Andy walked me through the dashboard, interior controls, and setup. Everyone was professional and helpful—I couldn't be happier with the service.

I had my best experience with a car dealership in my life. There was very little pressure throughout the entire process. Andrew was such a great help answering all my questions with great knowledge and politeness. He’s not your ordinary car salesman so I definitely recommend asking for him if you go in.

About a year and a half ago, my husband needed a car and we decided to go with Hunter. Lucky enough for us we had the pleasure of meeting Nathan, just by chance. Little did we know, we bought our FOURTH car off of Nathan today. This past car, we didn't make it easy on him. We had to make changes and he went ABOVE and BEYOND to make us happy. We drove away today in our 2025 Hyundai Tucson and I will never buy a car from any one else beside of Nathan. He truly looks out for his ... Read More

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Google - Jul 19, 2026

About a year and a half ago, my husband needed a car and we decided to go with Hunter. Lucky enough for us we had the pleasure of meeting Nathan, just by chance. Little did we know, we bought our FOURTH car off of Nathan today. This past car, we didn't make it easy on him. We had to make changes and he went ABOVE and BEYOND to make us happy. We drove away today in our 2025 Hyundai Tucson and I will never buy a car from any one else beside of Nathan. He truly looks out for his customers. Side note, when we were trying to get our car, he didn't start work until 11am and we called him at 9am. He met us at Hunter at 9:45am to put us in the car that we really wanted. End of story, I'm driving in my dream car and it's all because of Nathan!

I had the pleasure of working with Andyv& Jerry!! I got a 2024 Hyundai palaside I was pleasantly surprised with what they gave me for my trade in.. first time in buying a vehicle that was not stressful at all & I didn’t spend all day there my previous experience with a different car lot was terrible they kept us there for 7 Hours..I highly recommend this dealership & I highly recommend Andy & Jerry ask for either one of them!!!!!! I’m so happy with my purchase & how mulched they help me get exactly what I wanted!!!!!

Hunter Hyundai is a dealership that you can trust and be confident in when purchasing, servicing, or choosing a trade-in.

I bought a used mazda3 from Taylor at Hunter Hyundai, and had a great experience. They got me the payments I was looking for, and I couldn't be happier with my purchase. Thank you.

Great experience with Hunter Hyundai. Our Sales Consultant, Jiovanni Sibbitt was great to work with, handled everything smoothly, made the whole process easy! Go see him!

Wanting to replace my 29 year old vehicle I looked at several options in the SUV market and decided on the Hyundai Tuscon hybrid. I then contacted multiple Hyundai dealers looking for the right fit for my purchase and future association. By far Hunter fit my criterion. They had the best price, they offered the best options but most importantly they had Jiovanni Sibbitt as their salesman. Jio was not only very personal and friendly but the most knowledgeable about the vehicle and the purchasing process of all the sales people I dealt with in this most trying of life's ... Read More

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Google - Jul 4, 2026

Wanting to replace my 29 year old vehicle I looked at several options in the SUV market and decided on the Hyundai Tuscon hybrid. I then contacted multiple Hyundai dealers looking for the right fit for my purchase and future association. By far Hunter fit my criterion. They had the best price, they offered the best options but most importantly they had Jiovanni Sibbitt as their salesman. Jio was not only very personal and friendly but the most knowledgeable about the vehicle and the purchasing process of all the sales people I dealt with in this most trying of life's experiences - buying a new car. His expertise and knowledge did not end with the signing of the contract. He continued to contact me after the purchase to make sure I was satisfied and if I had any questions or concerns. I highly recommend Jio if you want to make the purchasing of your new Hyundai a pleasant experience.

Thomas was a fantastic salesman and answered all my questions. He gave me the exact vehicle I wanted and was very informative on the bells and whistles!

Thomas at Hunter Subaru was great to work with! He helped me find the right car that fit my budget and made the trade-in process really easy. He was patient, answered all my questions, and never made me feel pressured. I really appreciated how helpful and straightforward he was throughout the whole experience. If you’re looking for a new car, I definitely recommend asking for Thomas!

I am extremely disappointed with the service department at Hunter Hyundai. This is the second time I've left feeling like I couldn't trust the recommendations I was given. During my recent visit, I was told I needed to replace all four tires. The problem is that this dealership supposedly replaced one of those tires less than two months ago. According to the inspection, all four tires were in the exact same condition. That immediately raised a red flag because the other three tires are about two years old. If one tire was truly replaced recently, it should not ... Read More

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Google - Jun 30, 2026

I am extremely disappointed with the service department at Hunter Hyundai. This is the second time I've left feeling like I couldn't trust the recommendations I was given. During my recent visit, I was told I needed to replace all four tires. The problem is that this dealership supposedly replaced one of those tires less than two months ago. According to the inspection, all four tires were in the exact same condition. That immediately raised a red flag because the other three tires are about two years old. If one tire was truly replaced recently, it should not have shown the same amount of wear. When I questioned this, the service advisor said he "remembered" me mentioning the tire had been replaced. That information shouldn't have come from memory—it should have been obvious from the inspection and service records. To make matters worse, they send you a text with a number to contact if you have questions. As soon as I pointed out the inconsistency with the tires, my messages went unanswered. No explanation. No follow-up. Since this happened at the end of the month, it honestly made me wonder if they were trying to meet sales quotas by recommending unnecessary work. I can't say that's what happened, but the circumstances certainly made it feel that way. Trust is everything when it comes to vehicle service, and unfortunately, Hunter Hyundai has now disappointed me twice. I'll be looking elsewhere for future service.

Taylor is a pro. Great experience. This dealership focuses on the customer experience. Well done.

Casey was great and got me the cutest car ever for the best price! Super fast and great service. They literally had it driven off the showroom for me and cleaned in an hour!

Hunter is the best!

Taylor Strange great guy to deal with. Very knowledgeable and professional. Not pushy works with you.

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Bravo for Andrew Redmond, salesperson at Hunter Hyundai, for great service in helping us purchase our second Hyundai in the past two years. Andrew is an easy-going person who is very thorough and helpful throughout the purchase process. Highly recommended!

Jerry was an amazing salesman I knew what I wanted and what I wanted to pay and he made it happen, a very quick and painless process

That kid Jerry help me get the ride I love and needed! He made it so easy and pleasant thank you Jerry!

Had a wonderful experience buying our Santa Fe calligraphy hybrid from Thomas Bowkett. When I arrived to test drive it was late, my kiddos were sleeping in our other car, and to my surprise Thomas had the vehicle already pulled up for us and ready to go so my husband and I could test drive real quick. This thoughtfulness and consideration of our time really sealed the deal. He was very knowledgeable about the tech and even helped us move our car seats over when we were signing for the purchase. We love our car and felt very taken care ... Read More

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Google - Jun 18, 2026

Had a wonderful experience buying our Santa Fe calligraphy hybrid from Thomas Bowkett. When I arrived to test drive it was late, my kiddos were sleeping in our other car, and to my surprise Thomas had the vehicle already pulled up for us and ready to go so my husband and I could test drive real quick. This thoughtfulness and consideration of our time really sealed the deal. He was very knowledgeable about the tech and even helped us move our car seats over when we were signing for the purchase. We love our car and felt very taken care of during our purchase with two small children our time getting in and out was easy and we got a great deal! Thanks to Thomas and manager Ken for everything! They make you feel like family.

My 2023 Hyundai Kona was serviced by Hunter Hyundai’s service department and they truly lived up to their Hometown Promise by not only replacing a broken part that was covered under warranty, at no charge to me, but also by offering me a free shuttle so that I didn’t have to spend the day in the service center’s waiting room. And they finished the job same day, just as promised. It was a complicated procedure, and I appreciated Robert’s cordial shuttle ride so that I could be comfortable in my home and allow the techs to do ... Read More

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Google - Jun 17, 2026

My 2023 Hyundai Kona was serviced by Hunter Hyundai’s service department and they truly lived up to their Hometown Promise by not only replacing a broken part that was covered under warranty, at no charge to me, but also by offering me a free shuttle so that I didn’t have to spend the day in the service center’s waiting room. And they finished the job same day, just as promised. It was a complicated procedure, and I appreciated Robert’s cordial shuttle ride so that I could be comfortable in my home and allow the techs to do what they needed to do, which they actually were able to do in a very timely manner. A big thank you to Jeff Tinker, the service advisor who coordinated the job with ease and efficiency. Yesterday’s experience affirmed for me that I made a great decision in purchasing my car from their dealership.

Our experience with Hunter Hyundai was Great! Our salesman, Grayson Lloyd, was extremely helpful, professional and knowledgeable. He answered our questions, listened and directed us to the vehicle that would meet our needs! Trey Hemphill, business manager, was very efficient and professional , along with being personable. He made financing our SUV a quick and as painless as possible process. We highly recommend Hunter Hyundai.

Took my 26 Santa Cruz in for a break recall and called Hunter Hyundai as they are my preferred location. I see an appointment over the phone and met with Jeff, the service advisor, to review my needs. They were fantastic and got things done in about an hour. I had been preparing for a much longer time. I will be using Hunter again in the future.

I'm giving 2 stars solely because the sales team and buying experience were genuinely great. Unfortunately, the service department has completely undone that goodwill. My wife and I purchased a new 2025 Ioniq 6 in February. By April, we were already dealing with a failed evaporator and a rattling door. That repair took a full week, during which we received zero communication until the day before pickup. To make matters worse, the technician damaged the driver's side door while replacing a speaker and misaligned the steering wheel during the evaporator replacement, damage caused entirely by the dealership. So here we are ... Read More

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Google - May 29, 2026

I'm giving 2 stars solely because the sales team and buying experience were genuinely great. Unfortunately, the service department has completely undone that goodwill. My wife and I purchased a new 2025 Ioniq 6 in February. By April, we were already dealing with a failed evaporator and a rattling door. That repair took a full week, during which we received zero communication until the day before pickup. To make matters worse, the technician damaged the driver's side door while replacing a speaker and misaligned the steering wheel during the evaporator replacement, damage caused entirely by the dealership. So here we are again. We dropped the car off Monday morning (5/25) and were told to expect a call that same afternoon. No call came Monday. No call came Tuesday. When we finally reached someone Wednesday morning, we were told they'd check with the technician and call back. They didn't. After several unanswered calls late that afternoon, someone eventually passed a message to the service department, and when the advisor finally called back, they had no information about the status of the car and when we could expect to get it back, and simply promised our original advisor would follow up the next day. That call never came either. We have now gone multiple days with our car sitting at this dealership and still have no idea what's happening with it. Once we get our vehicle back, we will not be returning to this dealership, and after this experience, it's hard to imagine purchasing another Hyundai. What started as a genuinely positive buying experience has been completely overshadowed by repeated poor service and a total lack of communication. Update 1 (same day review was posted and after Hunter Hyundai's response below), we called the number left below in Hunter Hyundai's response and it went to a dispatcher / receptionist. We asked for customer service because that's who left the response and she transferred us to the Service Manager who did not answer the call and we had to leave a voicemail. We are again, waiting on a call back after another voicemail left.

- I recently purchased a car here and have had a terrible experience so far as my license plate and tag where sent to a former address after telling ALEX MORGAN my current address 3 separate times and it still was sent to the wrong address. - he has also failed to respond to my phone call after purchasing the vehicle.

In March of 2026, my check engine light suddenly came on and my transmission went out. I brought my 2021 Tuscon to Hunter Hyundai. According to the service department at Hunter Hyundai, my engine irreparably locked up during diagnostics. It took two weeks for “corporate” to approve the engine replacement and give me a loaner so I could stop paying for rental. Four 4 weeks later, my “new” engine overheated on an highway out of state. I paid for my car to be towed to the closest dealership and contacted Hunter Hyundai right away. I called, texted and left voicemails every day, but ... Read More

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Google - Apr 16, 2026

In March of 2026, my check engine light suddenly came on and my transmission went out. I brought my 2021 Tuscon to Hunter Hyundai. According to the service department at Hunter Hyundai, my engine irreparably locked up during diagnostics. It took two weeks for “corporate” to approve the engine replacement and give me a loaner so I could stop paying for rental. Four 4 weeks later, my “new” engine overheated on an highway out of state. I paid for my car to be towed to the closest dealership and contacted Hunter Hyundai right away. I called, texted and left voicemails every day, but no response. After waiting a week with no answer, I had to pay for the repair at Benson Hyundai in SC because I need my car. The same day I paid for the repair, I get a text from Hunter Hyundai Service Manager saying he just got my message and offered to tow my car back to Hunter Hyundai so the service team can “learn from what happened”. I sent him an invoice for the radiator hose replacement, photos of the damage from overheating, that occurred only a few weeks after the engine replacement. He said he’d check with his boss and get right back to me. I have left repeated voicemails, emails and texts, but I’ve never heard from them again. This was two weeks ago. I don’t usually write negative reviews, but this experience was the absolute worst. Don’t buy their cars and don’t get vehicles serviced by them. They lack responsibility and will literally leave you stranded.

During a January 10 NC state inspection at Hunter Hyundai, the dealership reported an incorrect mileage for my vehicle, creating an approximately 34kmile discrepancy on my CarFax report. I notified the dealership shortly after CarFax alerted me on January 11. Although the incorrect entry was eventually deleted, the dealership never completed the correction the visit now shows no mileage at all, leaving the report incomplete. They say CarFax doesn't provide an option for dealers to correct the mileage. Over the following weeks, I repeatedly requested clarification and a resolution. I was told on February 13 that management was working on a "... Read More

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Google - Mar 18, 2026

During a January 10 NC state inspection at Hunter Hyundai, the dealership reported an incorrect mileage for my vehicle, creating an approximately 34kmile discrepancy on my CarFax report. I notified the dealership shortly after CarFax alerted me on January 11. Although the incorrect entry was eventually deleted, the dealership never completed the correction the visit now shows no mileage at all, leaving the report incomplete. They say CarFax doesn't provide an option for dealers to correct the mileage. Over the following weeks, I repeatedly requested clarification and a resolution. I was told on February 13 that management was working on a "managerlevel solution," but no specific details were ever provided. My followup messages to service, management, the General Manager, and the owners went largely unanswered. The only responses I received after raising the issue were unrelated sales offers, not information about correcting the administrative error. As of today, the mileage for the January 10 visit is still missing from my CarFax report, and the dealership has not provided the promised explanation or resolution. This has caused ongoing inconvenience and uncertainty regarding the accuracy of my vehicle history. I have an unresolved complaint registered with Hyundai and they are unwilling to address it with an "independent dealer". This erodes my confidence in Hyundai and I certainly can't rely on Hunter Hyundai to continue servicing my truck adequately. Very disappointed in this dealership. UPDATE: In response to the owner reply, I have already addressed this in multiple emails and phone calls spanning over an entire month and finally (2/27/26) directly to the owners who provided absolutely no response to date.

Crooks liars and the worst car lot around. They sold us a BROKEN car two weeks after broke down 3 weeks after blown motor. They should have known, last owner already tried to trade at different location weeks before hitting hunters lot and the other location said no trade due to motor issues. But hunters took this car out it on there lot sold it to us to put our young daughter in and after all the problems wouldn’t even help with anything. Terrible lot terrible team terrible situation. Please save yourself don’t take the chance of buying an ... Read More

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DealerRater - Feb 28, 2026

Crooks liars and the worst car lot around. They sold us a BROKEN car two weeks after broke down 3 weeks after blown motor. They should have known, last owner already tried to trade at different location weeks before hitting hunters lot and the other location said no trade due to motor issues. But hunters took this car out it on there lot sold it to us to put our young daughter in and after all the problems wouldn’t even help with anything. Terrible lot terrible team terrible situation. Please save yourself don’t take the chance of buying an already broken car.

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First time buyer from Hunter Hyundai I just wanna say from my point of view it felt like I didnt get much help I’m not sure if it’s because I’m, Young, Black or whatever. Truth be told I don’t recommend GOING TO HUNTER HYUNDAI They will try to take advantage which they did. Tell you that they did repairs on your car when really they don’t. I had got my SANTA FE 2020 from them IN DECEMBER 2024 literally 1 month after I was already having to bring it to the shop 2-3 months go by same issue ... Read More

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Google - Feb 25, 2026

First time buyer from Hunter Hyundai I just wanna say from my point of view it felt like I didnt get much help I’m not sure if it’s because I’m, Young, Black or whatever. Truth be told I don’t recommend GOING TO HUNTER HYUNDAI They will try to take advantage which they did. Tell you that they did repairs on your car when really they don’t. I had got my SANTA FE 2020 from them IN DECEMBER 2024 literally 1 month after I was already having to bring it to the shop 2-3 months go by same issue but now it’s the engine. 1-2 months go by I bring it back same issue they said my gap insurance would cover the engine. Tell me why they wait 2-3 which is September to tell me they should have a rental for me so my car can get in the shop. Btw I’m getting close to the mileage for the coverage on the Gap insurance or whatever it’s called anyways. 3 months go by it’s December I finally get put in a rental. They had my car for 2 months knowing I needed repairs on my door handle, spark plug, engine. The only thing they got to within the 2 months was just an oil change…. Being a first time buyer I wouldn’t RECOMMEND HUNTER HYUNDAI TO ANYONE they on the toes for others but when they see SOMEONE LIKE me. The help just wasn’t there.

I would say the only reason they have a high overall rating is because they're not presented with many service challenges. My Elantra posed a challenge with a 3k rpm cap. they had my car for 2 months and couldn't figure it out. Poor management of case by Austyn, the Service Manager. Instead of admitting they couldn't crack it, they left me hanging for all that time, had me pick it up on two separate occasions with promises that it was fixed and it wasn't. Basically my car sat parked in the lot of misfit cars until ... Read More

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Google - Jan 13, 2026

I would say the only reason they have a high overall rating is because they're not presented with many service challenges. My Elantra posed a challenge with a 3k rpm cap. they had my car for 2 months and couldn't figure it out. Poor management of case by Austyn, the Service Manager. Instead of admitting they couldn't crack it, they left me hanging for all that time, had me pick it up on two separate occasions with promises that it was fixed and it wasn't. Basically my car sat parked in the lot of misfit cars until I finally decided to go rescue my car. Had a terrible time getting any service person to return a call. Had to actually waste my time by showing up in person at least 5 times. I'm just saying, for the regular stuff I'm sure they're just as decent as any other place but don't present a challenge to them. They don't know how to manage it. A lot of talk, not so much action.

Have tried to contact them 4 times over the last few days about a specific vehicle and they have completely ignored me. Went over to the lot on the only Sunday of the year they're open and hung around for around 20 minutes. Hardly anyone there and no one ever approached me. Having to go 2.5 hours out of the area to get the Santa Cruz I want. They got the chance for a sale and passed it up. Their service seems to be great, but they must not want to sell cars.

Only reason im giving this review 2 stars is because I like hyundai. Ive owned 2 hyundais now and Elantra and a santa fe. If you need service go to hyundai of asheville. Its a bit of a drive to asheville for me so i decided to try hunter hyundai. When i purchased my santa fe I purchased the warranty on everything for my santa fe, I took it into hunter hyundai to get my 16000 mile service, they did their maintenance (oil change, visual inspection, tire rotation)( they didnt reset service reminders for anything on my car) upon inspection they found a ... Read More

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Google - Oct 18, 2025

Only reason im giving this review 2 stars is because I like hyundai. Ive owned 2 hyundais now and Elantra and a santa fe. If you need service go to hyundai of asheville. Its a bit of a drive to asheville for me so i decided to try hunter hyundai. When i purchased my santa fe I purchased the warranty on everything for my santa fe, I took it into hunter hyundai to get my 16000 mile service, they did their maintenance (oil change, visual inspection, tire rotation)( they didnt reset service reminders for anything on my car) upon inspection they found a bubble in one of my tires. Says its urgent to get it replaced because it could blow at any moment, HE PRICE QUOTED OVER $500 DOLLARS TO REPLACE 1 tire. But I have the warranty let's get it fixed. I have the paper work in the car, service person WIll looks at paper work and makes a copy says he needs to file the warranty and he will call us. My wife calls on day 2 or 3 WILL says they are having issues getting the warranty approved. On the 10th day I call WILL and address it. He calls back the next day and says oh it was just approved let's get it scheduled as they need to order the tire (this is a Thursday and they say the wont have it until Tuesday or Wednesday). Well we have some scheduling issues happen because we both work, And schedule it for the friday after the Wednesday its supposed to come in. Mean while the tps sensors on all 4 tires are going off. I make sure all the tires are at proper air pressure and call them and ask them to look at the sensors and one specific tire because it is not holding air like it should when they fix the bubble tire. We'll tire fix day comes and my wife takes the car to hunter hyundai to get the tire fixed and reminds them to reset the service reminders and check the sensors. We'll an hour and a half goes by and WILL comes and says your car is ready let's make sure they reset your service reminders and that there was nothing wrong with your tps sensors( when one goes off they all tend to) and they sprayed the tire to check for issues with it going flat and found nothing, well my wife starts to drive home and the tire is still going flat so when she gets home I spray the tire with soapy water and found a screw in the tire we asked them to look at........... my wife was lied to and manipulated because it was a warranty issue and we didnt purchace a new tire so he could make commission. News flash we did purchase something....... the warranty. Do not go here. Im calling hyundai and posting this so Noone has the same experience I did. They took advantage of a woman because she doesn't know any better.

The best sale experience I/we have ever had. Our salesperson Jio provided a knowledgeable, well trained, low pressure experience about Hyundai. We went in to purchase one vehicle and wound up buying a Sante Fe as he patiently went through the process of allowing us to reach our own decision while actively providing accurate information that we could compare. It was a first for us. I look forward to returning to purchase another vehicle in the future from Jiovanni. And thank you Hunter for your community and local charity involvement. We are proud to help with your goals of ... Read More

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DealerRater - Sep 24, 2025

The best sale experience I/we have ever had. Our salesperson Jio provided a knowledgeable, well trained, low pressure experience about Hyundai. We went in to purchase one vehicle and wound up buying a Sante Fe as he patiently went through the process of allowing us to reach our own decision while actively providing accurate information that we could compare. It was a first for us. I look forward to returning to purchase another vehicle in the future from Jiovanni. And thank you Hunter for your community and local charity involvement. We are proud to help with your goals of being the Home Town Dealer. You make returning in the future such an easy decision. Dennis Tribble & Sheila Costigan, Sapphire, NC

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Think twice before you travel to Hunter Hyundai in Fletcher NC. #1:They offer discounts online to get you there and that’s when you see a sticker for $1000 in dealer installed options. Most of them like paint and interior protection you really can’t see should not be added unless the buyer asks for it. This is just a way to offset discounts. #2: Finance will push to sell you a $5000 extended warranty. I said at the beginning of signing paper work and two additional times that I was not interested in the warranty. He still continued to push the warranty. #3: ... Read More

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Google - Aug 27, 2025

Think twice before you travel to Hunter Hyundai in Fletcher NC. #1:They offer discounts online to get you there and that’s when you see a sticker for $1000 in dealer installed options. Most of them like paint and interior protection you really can’t see should not be added unless the buyer asks for it. This is just a way to offset discounts. #2: Finance will push to sell you a $5000 extended warranty. I said at the beginning of signing paper work and two additional times that I was not interested in the warranty. He still continued to push the warranty. #3: Communication after the sale is non-existent. I returned to the dealership the Saturday after my purchase to deliver my trade title and inquired about a trailer wiring harness being installed. I was told that they would not warranty the installation unless I used a Hyundai hitch, which has nothing to do with the wiring. I called three times the next week and left messages for the service manager to call me. I wanted to confirm if that was their policy. It’s been a month and he has not returned my call. I received a welcome email from the owner/General Manager. I replied to the email with some concerns and over a month later, I have not heard from him. I also received a letter from them about my application for vehicle financing which I didn’t understand. I called the number on letter and left a message to please call me. No call yet. It’s very troubling that after just buying a car from them, no one will put forth the effort to communicate with you. I even called my sales consultant six days ago to see if he could help. No returned call yet.

Everyone should do business at Hyundai of Asheville! There is no comparison. The sales experts, the prices, the management, etc. it’s all better at Hyundai of Asheville which is located at 860 Tunnel Road. Hyundai of Asheville is family-owned and it is the only dealership owned by the Hill family, which means they truly treat every customer they do business with as family, unlike Hunter Hyundai. Don’t waste your time or money with these people like I did. Go to the real Hyundai dealership in Asheville on Tunnel Road.

Dropped my car off on June 27 at 9am. Was traveling and cars emissions light came on had car towed. Saw and spoke with Jeff was gonna diagnose on Friday. Called yesterday hasn't even diagnosed yet supposed to call today it's 5:55pm called left message for Jeff no call back assured me he would call. I still have a rental and no response 😞 Not good customer service 😔

UPDATE: my car turned out to have defects that they couldn’t fix and instead of offering me a replacement, they told me I could pay another $5,000 and they’d get me in a new one. I felt duped and jerked around by everyone except the service manager, Austyn Walls. He jumped in and helped with the process of the buyback. He was respectful and I felt like he was the only one there who wasn’t a shark. Based on my experience, I definitively do not recommend Hunter and took my business elsewhere for my new car. They’re ... Read More

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Google - Jun 4, 2025

UPDATE: my car turned out to have defects that they couldn’t fix and instead of offering me a replacement, they told me I could pay another $5,000 and they’d get me in a new one. I felt duped and jerked around by everyone except the service manager, Austyn Walls. He jumped in and helped with the process of the buyback. He was respectful and I felt like he was the only one there who wasn’t a shark. Based on my experience, I definitively do not recommend Hunter and took my business elsewhere for my new car. They’re great if you’re buying a car, but once you’re in it, they don’t have that same fervor for your business. Super disappointed and angry. Previous review in May 2025: Could not have been happier with our whole experience at Hunter - EVERY SINGLE PERSON we came into contact with was absolutely wonderful!!! We will buy all our cars from them and a special shout out to Gala Rice - who is the most delightful person! Thank you all!!!

Buying a car there was great! Nice facility, but the service center is very expensive and low quality of work for what you pay, cost is about 3x what it should be and just to find out that hose clamps were not tight, plastic air filter cover had been broken, under body covers were broken or missing . Plastic clips holding on the under pan cover had been broken and not replaced, along with 3 missing bolts that left the plastic tray hanging under my car. Expected at a jiffy lube but unacceptable for a dealership and what they are charging for ... Read More

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Google - Apr 30, 2025

Buying a car there was great! Nice facility, but the service center is very expensive and low quality of work for what you pay, cost is about 3x what it should be and just to find out that hose clamps were not tight, plastic air filter cover had been broken, under body covers were broken or missing . Plastic clips holding on the under pan cover had been broken and not replaced, along with 3 missing bolts that left the plastic tray hanging under my car. Expected at a jiffy lube but unacceptable for a dealership and what they are charging for service

It has taken them just about 4 hours to replace my 12v battery that I had already diagnosed as the issue with my car. At 3 hours they came and told me the battery was fine. I went to start my car, and low and behold the battery was still dead, car wouldn't start. Then they tried to charge me $250 to replace the battery because it's not covered under warranty unless their system says the battery is bad. Who would want this kind of service? Don't come here

Will post a car on line and their website with no or only one picture. Claim that it is not ready to be sold recent trade in. When someone out of town request more pictures they promise to get them. Wait several days for the pictures only to discover the car is gone from their page. When asked they say the car sold.

I recently purchased a new Hyundai Sante Fe from Hunter. I have nothing by praise for everyone involved in the process. All seemed patient, listened to my concerns, answered all questions honestly (I believe) and were personable. No high pressure. That goes a long way and easing the usual anxiety when making a major purchase. Without going into specifics, they were very trusting and patient as we worked out the details of the sale. We were especially pleased with our sales representative, Quentin Blackwell, who was extremely patient and helpful in both assisting our selection of vehicle, and in guiding ... Read More

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DealerRater - Feb 24, 2025

I recently purchased a new Hyundai Sante Fe from Hunter. I have nothing by praise for everyone involved in the process. All seemed patient, listened to my concerns, answered all questions honestly (I believe) and were personable. No high pressure. That goes a long way and easing the usual anxiety when making a major purchase. Without going into specifics, they were very trusting and patient as we worked out the details of the sale. We were especially pleased with our sales representative, Quentin Blackwell, who was extremely patient and helpful in both assisting our selection of vehicle, and in guiding us through the myriad features of the car. Definitely recommend this dealership and specifically Quentin.

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Hunter Hyundai Scams Veterans and Robs Their Own Employees This all started in the fall of 2024 before hurricane hit and devastated parts of Western North Carolina. The week before the hurricane we took our SUV to the Hunter Auto Group service department to get our transmission of less then 50K miles replaced. It was covered under warranty and there was no charge but they would need to keep the vehicle for a week. When the hurricane hit Asheville, the Hunter Auto Group moved their inventory to higher ground to escape flood damage. They left all the customer vehicles on site ... Read More

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Google - Feb 9, 2025

Hunter Hyundai Scams Veterans and Robs Their Own Employees This all started in the fall of 2024 before hurricane hit and devastated parts of Western North Carolina. The week before the hurricane we took our SUV to the Hunter Auto Group service department to get our transmission of less then 50K miles replaced. It was covered under warranty and there was no charge but they would need to keep the vehicle for a week. When the hurricane hit Asheville, the Hunter Auto Group moved their inventory to higher ground to escape flood damage. They left all the customer vehicles on site to be flooded and completely covered in mud to the roof of the SUV's. When Hunter notified us of our loss, we thought it would be best to purchase a replacement vehicle through them because they would understand our loss and give us a fair deal. We did have an alternate dealership in mind because Hunter Hyundai and Hyundai of Asheville are very close to each other. we were quoted a price higher than the advertised price of the exact same vehicle at Hyundai of Asheville. I let them know this and they made me provide the proof, which i did and they verified online. Once they matched the asking price of their nearest competitor, i asked about the Hyundai military program. My sales consultant brought his sales manager over and he said, " You have to use our bank to get the military discount.". I replied, "no thanks, I'm already preapproved through USAA and have the rate i want". We proceeded to close the deal with them simply matching their competitors advertised price. As we began to sign the paperwork with the Business Manager, we asked him to confirm all the numbers before we send it off to USAA. The managers attitude was rude and dismissive as we tried to get him to look over the numbers before submission. Turns out he was wrong on his numbers and now his Vehicle Buyers Order and Invoice (HNTR-BO) was inaccurate. He was asking my bank for more than what was owed by $845. He asked us to resubmit to USAA with the correct numbers but the wife and I said no because we tried to avoid this earlier when he rudely dismissed us. I told him he could process it as is and refund me the difference. He said he couldn't. We asked for floormats to make up the difference and again he said he could not. He offered a first aid kit to cover the discrepancy he caused. Realizing that we weren't happy, the manager came and told us that a bad review would reflect poorly on our sales consultant and his paycheck, not management. So we left a good review for our sales consultant's sake. Fast forward two months from the sale and i start getting calls, voicemails, and emails from Hunter Hyundai asking for proof of total loss on my vehicle that was left in their care to be serviced under warranty. I thought this was weird because the proof of total loss that i submitted to USAA came from the Hunter Auto Group Service department along with the photos and videos I took at their lot. Did they put in for a rebate I did not receive? I sent them some insurance paperwork hoping this would be the end of it. It's now February, and I'm getting tons of calls, voicemails, texts, and emails about a deal that took place 5 months ago. Now, Hunter Hyundai is asking me for proof of military service so they can claim the military rebate that they told me I don't qualify for unless i use their bank. So, did they lie about qualifications? Is this a scam to collect money on the backend for themselves? What's worse is that the sales consultant is claiming that they are going to take these funds out of his check if i don't produce proof of service 5 months after a likely shady deal has transpired. Here's the deal. I had all the military documentation with me the day we went to the dealership. I had all my documents ready to present the day of the purchase. So, how do we hold these managers accountable? If they will threaten one of their own employees, it's doubtful he's the only one. Likewise, if they will screw over my military family, it's very likely they are screwing over all veterans.

Hyundai USA advertised a lease special on the Palisade SE/SEL FWD which Hunter hyundai had 1 in stock but when I tried to purchase the vehicle I was told that they did not have the vehicle even though the sales person sent me their link to this vehicle. Typical bait and switch scheme.

Vehicle we were trying to buy was sold at auction while we were negotiating with the dealer. Messages were not returned until we had to call two or three times. The GM called and apologized so I upgraded to two stars. According to him since the vehicle was sold the problem could not be corrected.

Recently bought most expensive used car on their lot, 2024 X5 BMW. The sale went fine (although they could provide no specific details from prior owner) but after-service remains an unmitigated disaster! I bought from FL and they assured me,'no issue', we do out-of-state sales all the time. xxxx they do. Temp tags expired after 30 days and I'm STILL WAITING FOR THEM, 62 days after the purchase. I called the salesman, admin, biz managers and others. They all provide apologies and promises.....no action, as the car collects dust. How extremely inconvenient. I have to borrow a car in the ... Read More

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DealerRater - Jun 29, 2024

Recently bought most expensive used car on their lot, 2024 X5 BMW. The sale went fine (although they could provide no specific details from prior owner) but after-service remains an unmitigated disaster! I bought from FL and they assured me,'no issue', we do out-of-state sales all the time. xxxx they do. Temp tags expired after 30 days and I'm STILL WAITING FOR THEM, 62 days after the purchase. I called the salesman, admin, biz managers and others. They all provide apologies and promises.....no action, as the car collects dust. How extremely inconvenient. I have to borrow a car in the meantime. One man admitted the title sat on someone's desk for a week. Another said well overnight fed ex the tags. The AWB I FINALLY got has it listed as priority, coming in 4 more days. They simply don't have the ability to track this simple process through., nor integrity to tell the truth. Buyer (especially out of state) beware of incompetence and lies at this dealership. I have ZERO trust to buy from them again.

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Horrible experience buying a car here. My husband find a car on line and drive from Florida to buy it. But dealer never completes paperwork and even now we cannot use car. We still waiting paperwork and need to borrow a car from family. He call many time and always they say sorry and we fix. But Still waiting after 2 months.

My salesman Thomas was excellent. He researched specific details of the car history for me. The car was ready and had no issues when time to purchase. This was vital as I travelled up from Florida to make the purchase. Would gladly buy again from them. The only negative was the obligatory sales pitch from finance guy on horse-hockey 3rd party warranty nonsense that I declined. UPDATE: it’s been 2 months and Hunter Hyundai STILL HAVEN’T GOT ME THE FL TAGS YET. 30 day temp long expired. Many calls to salesman, admin and head on biz dept. everyone promises to ... Read More

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Google - May 4, 2024

My salesman Thomas was excellent. He researched specific details of the car history for me. The car was ready and had no issues when time to purchase. This was vital as I travelled up from Florida to make the purchase. Would gladly buy again from them. The only negative was the obligatory sales pitch from finance guy on horse-hockey 3rd party warranty nonsense that I declined. UPDATE: it’s been 2 months and Hunter Hyundai STILL HAVEN’T GOT ME THE FL TAGS YET. 30 day temp long expired. Many calls to salesman, admin and head on biz dept. everyone promises to get it sorted and today was the latest missed deadline. Meantime I can’t even drive the car. I got a ticket already for no registration, so can’t risk another. UPDATE 2: 2 more calls and unanswered emails. Dave Hunter (owner?) promised they will overnight the tags and gave AWB number. When I tracked it, FedEx stated not coming for 4 more days!!! Unbelievable! Are they incompetent or liars. Either way not good. Drop another star

If I could give this business negative stars I would. I received very little to poor communication on the repairs to my vehicle which was purchased about a year ago from this dealership. I purchased a Hyundai Sante Fae Sport. I also purchased the extended warranty which included the motor. At the end of October 2023 my motor blew (presumably at the time) It was not running at all and had a horrible knocking sound. I called Hyundai Service center Immediately and was told that yes it is still under warranty but I would have to wait EIGHT WEEKS to be ... Read More

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Google - Mar 22, 2024

If I could give this business negative stars I would. I received very little to poor communication on the repairs to my vehicle which was purchased about a year ago from this dealership. I purchased a Hyundai Sante Fae Sport. I also purchased the extended warranty which included the motor. At the end of October 2023 my motor blew (presumably at the time) It was not running at all and had a horrible knocking sound. I called Hyundai Service center Immediately and was told that yes it is still under warranty but I would have to wait EIGHT WEEKS to be seen for diagnosis. I was told there were no loaners and there would be no financial assistance with a rental. I paid out of pocket and kept all receipts for travel during my wait. The NIGHT BEFORE my schedule appointment I received a voicemail from Scott in the service center telling me that it was going to be another 3-4 weeks before they could get it in to diagnose the issue. I explained that I am a single mom with 3 jobs and 2 kids and I could not be without a car and cant afford to continue renting at around $260/week. He told me there is nothing that can be done. I asked for a call from the manager, which I never received. I was told to wait for a call to bring the car in when there was time. I waited 5 weeks and I called again to check on the status and was told by the receptionist that they didn’t have anything until January 30th and I wasn’t on a list to be seen. After finally having to speak with a lawyer and months of hounding them, they got my vehicle in and got me in a loaner car. In that time I had spent over $2000 in rentals, Ubers and other forms of transportation. Once my vehicle was in the service center I never received one update on what was going on with my vehicle. Even with multiple calls to check. 2 months went by and I finally got a call it was ready and needed to be picked up in less than 24hrs. I purchased an extended warranty for a reason, and the service and lack of communication along with the ridiculous amount of time it took for them to fix an issue under warranty boggles my mind! Don’t go here for anything! Mandy Hilliard Sent from my iPhone

Worst service department and Manager. I took my car for recalls and service, while the service advisor was taking photos of my car I asked the manager who was looking at Facebook how much it would be to fit a tow hitch, without looking at me he said 799 and continued looking at Facebook, I told him he was almost double than his competitors and all he said was original parts. When picking up my car later that day they said that the car had a multi point inspection and listed that the filters needed changing and according to the paperwork ... Read More

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Google - Feb 10, 2024

Worst service department and Manager. I took my car for recalls and service, while the service advisor was taking photos of my car I asked the manager who was looking at Facebook how much it would be to fit a tow hitch, without looking at me he said 799 and continued looking at Facebook, I told him he was almost double than his competitors and all he said was original parts. When picking up my car later that day they said that the car had a multi point inspection and listed that the filters needed changing and according to the paperwork everything else was good. I have no confidence that they did a check at all as it says my lights and windshield wipers were good when I knew for a fact that they were not as I had a bulb out in the front and my rear wiper was broken. They left my front seat dirty with debris where they pulled the cabin air filter out and never cleaned it, there was no protective paper in the car. I don't believe they even did the oil change at all, seen as though they could not even do the multi point inspection correctly. The Manager was rude and should not be in that position if he is going to be so dismissive of customers. When he walked me out he pointed at my car and said is that your car, did not walk to my car or explain anything gave me the keys and walked back inside. Not impressed with them at all, they sent me a survey which I filled out about two weeks ago and still have not even had a apology or response.

Had recall for anti thief measures. Had to scheduled appointment seven weeks in advance for a Saturday appointment. Was told repair would take about an hour. I received a call late on Friday afternoon; the day before my scheduled appointment and was told it's a 24 hour repair and I wouldn't get my car returned until Monday. Unacceptable. The service department at Hunter is terrible. It's nearly impossible to get a service appointment, cost 3 times more and they never seem to fix it the first time. I'm ready to buy another vehicle, but it won't be ... Read More

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Google - Jan 19, 2024

Had recall for anti thief measures. Had to scheduled appointment seven weeks in advance for a Saturday appointment. Was told repair would take about an hour. I received a call late on Friday afternoon; the day before my scheduled appointment and was told it's a 24 hour repair and I wouldn't get my car returned until Monday. Unacceptable. The service department at Hunter is terrible. It's nearly impossible to get a service appointment, cost 3 times more and they never seem to fix it the first time. I'm ready to buy another vehicle, but it won't be at Hunter. I'll go to Prestige Subaru for my next car. What good is a 100,00O mile warranty, if you can't get a service appointment when it's needed or when the vehicle is recalled and needs repair.

The reviews are not adequate. I went to get my car serviced and they didn’t take the time to look over the areas that needed help. My tires usually get Nitrogen added and being tired I said air so they added air but also never checked my fluids as requested. I had to notify them of what fluids were depleted. It was a waste of an appointment.

Worse service department we’ve ever encountered. No one EVER returns a phone call. They should NEVER say so an so will call you back in 10 minutes when normal people sit and wait for the return call which is never coming. Unreal. On top of that we left our car for service (tailgate problem )after being told we could wait then told we had to leave overnight…waited 2 days for someone to call us…we call and was told the part needed to be ordered and would take 2-3 weeks for it to come in. SO they held our drivable ... Read More

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Google - Nov 8, 2023

Worse service department we’ve ever encountered. No one EVER returns a phone call. They should NEVER say so an so will call you back in 10 minutes when normal people sit and wait for the return call which is never coming. Unreal. On top of that we left our car for service (tailgate problem )after being told we could wait then told we had to leave overnight…waited 2 days for someone to call us…we call and was told the part needed to be ordered and would take 2-3 weeks for it to come in. SO they held our drivable car leaving us without a car for those 2 days. WHY not immediately call us to come and get it??? 3 weeks now…so try calling to see if part is in and parts department can’t even find that it has been ordered! Plus no one has yet to return our call.

Worse service department we’ve ever encountered. No one EVER returns a phone call. They should NEVER say so an so will call you back in 10 minutes when normal people sit and wait for the return call which is never coming. Unreal. On top of that we left our car for service (tailgate problem )after being told we could wait then told we had to leave overnight…waited 2 days for someone to call us…we call and was told the part needed to be ordered and would take 2-3 weeks for it to come in. SO they held our drivable ... Read More

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DealerRater - Nov 8, 2023

Worse service department we’ve ever encountered. No one EVER returns a phone call. They should NEVER say so an so will call you back in 10 minutes when normal people sit and wait for the return call which is never coming. Unreal. On top of that we left our car for service (tailgate problem )after being told we could wait then told we had to leave overnight…waited 2 days for someone to call us…we call and was told the part needed to be ordered and would take 2-3 weeks for it to come in. SO they held our drivable car leaving us without a car for those 2 days. WHY not immediately call us to come and get it??? 3 weeks now…so try calling to see if part is in and parts department can’t even find that it has been ordered! Plus no one has yet to return our call.

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I scheduled an appointment for repairs for Mon Oct 30. In the 2 weeks prior, I received a text message confirming and a phone call confirming. On Friday before my appointment, I received a call to confirm the appointment and then I was told that they be keeping my car for 3 months. Yes, 3 months. I was told that they were 3 months behind and they are just taking cars in and sitting them out back and getting to them when they can. First, why did they even make the appointment and second, why didnt they tell me this until the last minute? I ... Read More

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Google - Oct 30, 2023

I scheduled an appointment for repairs for Mon Oct 30. In the 2 weeks prior, I received a text message confirming and a phone call confirming. On Friday before my appointment, I received a call to confirm the appointment and then I was told that they be keeping my car for 3 months. Yes, 3 months. I was told that they were 3 months behind and they are just taking cars in and sitting them out back and getting to them when they can. First, why did they even make the appointment and second, why didnt they tell me this until the last minute? I was already avoiding Hunter Automotive for their rudeness and terrible business practices and I should have held to my guns instead if trying ti give them another chance. I will go back to Benson Hyundai in Spartanburg where the people are first class.

As you can see above by the lack of stars my experience was extremely bad and next, I will explain why. On Saturday, Sept. 30, 2023, my wife, best friend, and I all loaded up and drove to this dealership making it a 5 1/2 hour road trip to pick up my 2023 Genesis G70 You can imagine my initial excitement when I first saw it in person up close after viewing it online for weeks. While I spoke with one of the dealership members outside next to the car my best friend checked the tire treads, brakes, and rotors. It was during his brief ... Read More

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DealerRater - Oct 6, 2023

As you can see above by the lack of stars my experience was extremely bad and next, I will explain why. On Saturday, Sept. 30, 2023, my wife, best friend, and I all loaded up and drove to this dealership making it a 5 1/2 hour road trip to pick up my 2023 Genesis G70 You can imagine my initial excitement when I first saw it in person up close after viewing it online for weeks. While I spoke with one of the dealership members outside next to the car my best friend checked the tire treads, brakes, and rotors. It was during his brief inspection he quickly noticed that two of the rotors felt off once he touched them and shouldn't look like that for a newish car with under 20,000 miles on the odometer. I then checked them to see if I felt what he did and clear as day the feel and look were off. We brought it to the dealership member's attention who alerted the sales manager of the concern. The sales manager told us several times that since the car had been sitting for a while that's why it looked and felt that way but if you ride it for a bit the rust should fall off and even out the rotor. Right away that story made no sense to us but we went ahead with the test drive. The car felt nice until I slowed up to around 20-35mph and we all noticed (my wife, best friend, and I) how the car had a bad vibration to it guess what it was on the side that the dealership switched the 2 bad rotors to (drivers side and rear). Once I arrived back at the dealership we alerted the sales manager again that we felt a bad vibration from that side and we believed it was the rotors. He told us the same story and took it for a "test drive" himself. The sales manager came back in like 5-8 minutes and said he didn't feel anything and assured us once again it was just rust that would fall off once I took the car and drove back home. He knew we weren't buying that story and became visibly frustrated and irritated by our genuine concern for not only the purchase I was about to make for my new vehicle but for my safety on the journey back home. After being at the dealership for over 2 1/2 hours he was ready to give up on it altogether but before he did he brought in a mechanic to try and comfort me on the sale and that it's only rust on the rotors and that nothing is wrong with the vehicle. The sales manager now looked at me and said see there's nothing wrong with it now are you ready to sign the paperwork? We still weren't convinced and asked if I could at least get 1000 dollars taken off since those rotors will have to be replaced despite what you are saying and asked if I could get some new wiper blades since they looked like they could be replaced especially since the manager himself said the car had been sitting for awhile and under direct sunlight. That was too much to ask and the sales manager implied it was either a deal or no deal and that he wasn't going to budge on anything. Fast-forward to today Oct. 5, 2023 I took the 2023 Genesis G70 I purchased from the Fletcher, NC dealership to a Hyundai dealership where I am located. Before even inspecting my vehicle I told the mechanic the story that was told to me about the rust falling off and later evening out on its own. The face he made as well as laughter followed up by that doesn't make any sense said it all and reassured me that we weren't crazy. When I had him feel the same rotors that the NC dealership's manager and mechanic brushed off and lied about, he immediately noted that the fact it felt like it did mean it was warped badly and that trying to resurface it wouldn't even fix it. After the full inspection of the vehicle was completed the Genesis g70 that I purchased had an extremely dirty cabin air filter which would need to be replaced, wiper blades that were streaking up the windshield which needs replacement, and ALL rotors were warped which needed replacement and as a result of those being replaced brake pads are suggested to be replaced. Now, I have a repair/maintenance bill over $1,500

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Dealership would not honor bumper to bumper warranty. instead of replacing a cut that was on the wiring harness, they said it was due to rodents chewing through the harness. No signs of chewing anywhere else. The cut was very clean. Would seem either due to being crimped when installed and taking time to give or pulled tightly around the corner of the motor mount which rubbed through. Regardless was not rodents as i'm not aware of any rodents that chew in only 1 spot and chew as cleanly as scissors.

Likes to tell you how long it’s going to take them just to look at your car then keep it an extra 4 months!! Still no one has looked at my car!!!! DO NOT SERVICE YOUR CAR HERE!! #cargraveyard

We had an appointment for over a month and they called the day before the appointment at 3pm saying that they need my car for 5 days to work on it. When I asked if I would get a loaner car they said no. I don’t have another car so I had to cancel my appointment even though my check engine light is on. Asheville has two of the worst Hyundai dealerships. If you need work on your car I would try the one at exit 113 you might have better Luck.

Service department had a few weeks notice of the appointment and did not order the part. When I set my appointment the staff said they would call me if the part was not in, to reschedule. Drove all the way out for nothing because they didn't have the part. They sent text reminders for the appointment but never cared to check if the part was actually in. Someone's not doing their job and it's annoying.

My car is under warranty has a check engine light on just called them to schedule appointment and they have nothing available till August. Absolute joke!! And my car is running rough as can be. Guess I’ll go else where.

My experience with Hunter started in 2010 when I first bought a vehicle (they messed up the paperwork 2 times). Then in 2019 they treated my mom horribly. Now to current issue. I bought a 2021 Palisade (from a different dealer but still under Hyundai warranty). The car started to mess up with the shifter/transmission. I called Hunter 6 times throughout the day and unfortunately couldn’t get any body on the phone at all. Called my dealership I bought the car with and they called Hunter. And hour later I get a call from Hunter and tell them what was wrong the service ... Read More

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Google - May 10, 2023

My experience with Hunter started in 2010 when I first bought a vehicle (they messed up the paperwork 2 times). Then in 2019 they treated my mom horribly. Now to current issue. I bought a 2021 Palisade (from a different dealer but still under Hyundai warranty). The car started to mess up with the shifter/transmission. I called Hunter 6 times throughout the day and unfortunately couldn’t get any body on the phone at all. Called my dealership I bought the car with and they called Hunter. And hour later I get a call from Hunter and tell them what was wrong the service guy says they need to diagnose it. He transferred me to the scheduler (waited on hold another 5+minutes for someone to answer). The first available appointment for just diagnostic is 2.5 months away. No offer to help look other places or a loaner vehicle. I am just out of luck for 2.5 months. This car has 24,000 miles on it. Shouldn’t be having transmission issues. And if it is under warranty still I should have been given options and a loaner for the 2.5 months I’m without a vehicle.

Worst car buying experience ever. It’s May 1st and the loan for the car I purchased on March 11 still hasn’t gone through. I had a payment due on April 25, but I still have not received an account number or where to send the payment. Not only that but they did the old bait and switch. I saw 2 Konas in my price range on the website. But when we got there. They weren’t for sale. They were service loaner ones. In fact they had No Konas in the price range. They had to send to S Carolina for ... Read More

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Google - May 1, 2023

Worst car buying experience ever. It’s May 1st and the loan for the car I purchased on March 11 still hasn’t gone through. I had a payment due on April 25, but I still have not received an account number or where to send the payment. Not only that but they did the old bait and switch. I saw 2 Konas in my price range on the website. But when we got there. They weren’t for sale. They were service loaner ones. In fact they had No Konas in the price range. They had to send to S Carolina for the car. I didn’t get to pick my car or did I get the one option I truly wanted. Adaptive cruise control. I specifically asked the Gala for it. I thought I was getting it. But I didn’t. When I sent emails to her and David Hunter, I was ignored. Never buy anything from Hunter again.